Terms & Conditions

General

The company House of Rym AB (hereinafter called, and jointly referred to, as: “us”), registered at Allmänna vägen 13B, 414 60 Gothenburg, Sweden, with VAT registration number SE556965317201, operates the website: www.houseofrym.com. These general terms and conditions shall apply to all contracts and business relationships between us and users. We reserve the right to change these terms of use without notification. Users are responsible for keeping themselves updated with such changes.

Disclaimer of Warranties

You expressly understand and agree that your use of this website is at your sole risk and that this site is provided on an "as is" and "as available" basis. We make no representation or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials or products included on this site.
Your use of this website is governed by these terms and conditions. Please review these terms and conditions. Your use of the houseofrym.com website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, please do not use the houseofrym.com website.

User Warranties

In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true and complete information, and that you have the authority to place the order.

The following elements of this website are our property: 
- all text, graphics, logos, button icons, audio clips, digital downloads, and data compilations- both individually and as they are compiled on the site.
- all software
Our trademarks may not be used without written permission.
You have permission to electronically copy and print hard copies of pages from this website solely for personal, non-commercial purposes related to placing an order or shopping with houseofrym.com. Unless we give you written permission in advance, any other use of this website, its content and its information, including framing of this web site, is strictly prohibited.

Product

Although we make every effort to keep sufficient stock of items on our site, we do sell out of certain products. If we are out of stock on an item that you've ordered we will notify you by e-mail with the expected ship date. At that point, you will have the opportunity to cancel your order or confirm it. Please note that a few items on our web site always need to be special ordered because we don't keep them in stock. In those cases, the lead-time is indicated on the product information page. Also, we can not guarantee that colours in the website are fully equivalent to the item’s actual colors.

Payment and prices

We currently accept Visa, Mastercard and PayPal payment.
For purchases within Sweden you can also pay with Klarna Faktura.
For Card payments we cooperate with Payex. All transactions are encrypted and 100% secure. The transaction of credit card data is encrypted. We do not store any credit card data.

All prices shown on products include 25% Swedish VAT. If your delivery address is within European Union (EU), you will pay the price incl. 25% VAT. If your delivery address is outside the EU, the price to pay will be without VAT.
Shipping costs will be added to your order. For shipping charges, please view the shipping text below.
For tiles, please contact us then we will provide you with a price quote and shipping costs.

Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. Please note you will be responsible for any taxes or duties your country collects on imported goods. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for further information.

Deliveries

We will expedite your order as soon as possible. All orders are fulfilled at our warehouse in Borås, Sweden within 1-3 business days. All orders are subject to availability. When your order is placed, we will send you an order confirmation.
Once your order has been placed and you have received an order confirmation email, you may not make any changes to your order. If you wish to make changes to your placed order, or if there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to contact us immediately.
Orders may be canceled within 1 business day for a full refund. If no, they may be subject to a 25% cancellation and restocking fee.

Once your package is shipped we will send you an email with a tracking number for the package.
We are not responsible for any delays caused by destination customs clearance processes. If a delivery suffers a delay or if the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, you will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, you will be given the option and has a right to terminate the agreement, free of charge. We will refund you with the sum paid as quickly as possible, though at the latest within 30 days after termination.

Delivery time by country:
Sweden: 1-3 work days
Europe and USA: 2-6 work days
Rest of the world: 4-7 work days

Shipping

All orders are shipped by Schenker or by UPS unless otherwise specified, this means that your package is fully tracked until it arrives at its destination. Due to courier restrictions and the risk of credit card fraud we can not deliver to P.O. Boxes. We will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery.

Shipping costs will not be refunded for uncollected or rejected items.

LARGE ORDERS: Our tiles/larger items/bulky orders are shipped with a special carrier directly into your home. You will be contacted directly regarding the delivery time, so you can make sure to be home on the delivery address.

Shipping prices and information:

Sweden:
Shipments within Sweden are free of charge for orders exceeding 600Sek (otherwise 49Sek) and are fulfilled by Schenker. You will get an email notification when your order has been shipped, with your parcel tracking number. Schenker will deliver your parcel to a hub near you and you will be notified by SMS when the delivery has arrived. Therefore it is important that you give your mobile phone number when you register your details.

Europe:
Shipments to all countries within Europe are free of charge for orders exceeding €130. For order below €130, we charge €15. The shipments are fulfilled by UPS. Local tax and duties will add upon delivery when shipping to countries outside the European Union.

Rest of the world:
$35
The shipments are fulfilled by UPS.
Local tax and duties will add upon delivery.

UPS: (Europe and rest of the world)
You will get an email notification when your order has been shipped, with your parcel tracking number. UPS will deliver your parcel to the delivery address given in your order. If you are not available, UPS will call you, why it is important that you give your mobile phone number when you register.

How to order Tiles

Please provide us details on the order you would like to place; call us at
+46 (0)8 6583003,  or email us directly at info@houseofrym.com.  We will quickly provide you with a price quote including shipping costs.  In-stock tiles can be delivered in 2-3 weeks. All other tiles are custom made to order, and the lead time is 8-12 weeks.
You can get a sample of any cement tile that we have in stock for
60 SEK/€6/$8 plus shipping. But, we deduct the cost of the samples if you place a subsequent order.
It is not really practical to send small orders; Minimum order for cement tiles is 9.50 sqm. But if you need less 9.50 sqm, please contact us.
The Tiles are sold only by full boxes of 14 tiles.
We recommend to prevent material shortages, that you order 10% more material than your surface requires.
Due to the nature of handmade tiles, customers should expect slight variations colors, and designs in all of our handmade products. We recommend that you mix tiles from different boxes across your installation to create uniform variation across your surface.
Measurements of spaces to be tiled and quantities are the responsibility of the customer. We are not responsible for errors in quantity, size, or color.
Full payment is required in order to process your order unless it is exceptionally large and other arrangements have been made. Payments will be accepted using PayPal or bank wire.
Orders are shipped via our Freight Carriers.
Customer is responsible for all shipping charges, VAT, import and/or taxes and banking fees.

Returns, Exchanges and Refunds

You have the right to return your ordered products within 14 days of receiving the products, given that the product is unused and in its original condition. In case of exchange or return, you will pay for the return shipping, and we will not refund any shipment or payment costs. In case of a quality claim due to a damaged or faulty product, we will replace the product free of charge or refund what you have paid, including the shipping cost. Please provide us with documentation for your expenses. We follow Swedish laws in case of returns and disputes.

  1. Notify us by email within 14 days of receiving your order, that you want to return something. Please Contact us on e-mail: info@houseofrym.com if you want to return a product. If you send us an e-mail, please include as many details as possible including your order number as well as some pictures if there is something wrong with one of the products.
  2. Send your items and the original packaging back to us within 14 days from your notification.
  3. Fill out the return form, and send it along with the items you want to return.

  4. The return shipment cost must be paid by you, and is not covered by us. And it must also be arranged by yourself.
  5. You will receive your refund within 14 days after we receive the notification. The refund will be paid back to the credit card or PayPal account used to pay for the order. However the refund will not be paid before we have received the items at our warehouse or we have received documentation proving the items have been shipped.
  6. If the items are not received in their original packaging and in the same condition as you received it a deduction can be made in your refund similar to the decrease of the value of the items. The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.

Please note that Returns are accepted on all items except: non-stock items, special orders, sale items, and tiles.

Download return form here

Return address:
LogistikPalatset Borås AB
c/o House of Rym
Evedalsgatan 5
S-504 35 Borås, Sweden

Quality Claims

If you need to make a claim regarding your House of Rym product purchased at houseofrym.com due to a flaw in its quality, please contact us at info@houseofrym.com. We will evaluate the defect and try to help you. Claim rights do not apply to defects caused by wear and tear or incorrect usage. To verify that the product was bought at House of Rym shop we ask you to always present the original purchase receipt or the web order number in case of a claim. If you contact us by email, please explain the reason for your claim and send along high quality images of the defect plus your web order number or a scan or photo of your receipt.
We follow Swedish consumer laws in claim cases.
For House of Rym products purchased at an other retailer (ie not in House of Rym Flasghip Store or at www.houseofrym.com) we kindly ask you to contact the retailer with your claim, and they will help you.
If we approve your claim, you can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case.
If you send back damaged or faulty items please fill out the return form. Send it along with the items you wish to return. 

If your claim is valid we will of course cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses. 
The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.

Transport Damages

If a package is damaged at arrival, you should report it immediately at the site. If you have opened the package and detect a damage, please contact us.

Uncollected Deliveries

Shipping costs will not be refunded for uncollected or rejected items.
 

Privacy Policy

Protecting your privacy is important to us. We strive to keep your personal information confidential. We collect and use your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, at your option, your personal information can be used to keep you up to date on the latest product announcements, special offers, and other information we think you'd like to hear about. 
We will never sell, loan, rent or distribute any personal information to third parties under any circumstance, including those who subscribe to our newsletter. We are committed to protecting our customer's privacy.

Security

Houseofrym.com uses industry-standard Secure Sockets Layer (SSL) encryption on all payment steps where personal information is required. SSL allows our server to automatically establish a secure connection with your web browser. When you enter your credit card number into the order form, it is scrambled, transmitted across the Internet, and then decoded when it gets to us.
We also take several steps to protect user information offline. For security reasons, we do not store any payment information in our database.

Cookies

Like many websites, the House of Rym web site uses "cookie" technology. When you first connect to our website, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of houseofrym.com are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better. We do not knowingly solicit personal information from children or send them requests for personal information.

Errors and Inaccuracies

Our goal is to provide complete, accurate, up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technical errors. This website may contain typographical mistakes, inaccuracies or omissions, some of which may relate to pricing and availability; additionally, some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions - including after an order has submitted - and to change or update information at any time without prior notice. We apologize for any inconvenience this may cause.

Force Majeure

If we fail to comply with the agreement because of unusual adverse circumstances outside of our control due to force majeure such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then we cannot be held responsible.

Governing Law

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website shall be governed by Swedish law. House of Rym may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

Gothenburg, 2017.03.24